Mahjong Privacy Policy — How We Protect Your Data
This document explains how mahjong collects, uses, stores and protects the personal information of Malaysian users. Please read it carefully to understand your rights and our commitment to data security.
Effective Date: This Privacy Policy takes effect from the date you register your account on mahjong. We reserve the right to update this policy from time to time and will notify users via the platform or their registered email.
1. Information We Collect
Mahjong collects various types of information to provide Malaysian users with a safe, efficient and relevant service. The information collected covers the following categories:
Account Information
During registration, you are required to provide your full name, date of birth, email address, phone number and identity information needed for KYC verification. This information is used to verify your identity, confirm you meet the minimum age requirement, and comply with Malaysian legal requirements.
Device & Browser Information
When you access the mahjong platform, our systems automatically record technical information including device type, operating system, web browser, IP address, time zone and screen resolution. This helps us optimise your experience and detect suspicious access.
Payment & Transaction Information
To process deposits and withdrawals in MYR via TNG eWallet, FPX or Duitnow, we record transaction details including amount, timestamp, payment method and transaction status. mahjong does not store your credit card number or full banking information — all payment processing is handled through registered, secure payment gateway providers.
Usage Data
We also collect data on how you use the platform — including games played, session duration, page navigation, clicks and settings preferences. This data is used to improve platform content and personalise your experience.
2. How We Use Your Information
All information collected by mahjong is used solely for legitimate purposes related to platform operations. We do not sell or rent users' personal information to any third party for marketing purposes without your consent.
Your information is used for the following purposes:
- Identity verification and KYC — to ensure every user is a real individual who meets the platform's age and eligibility requirements.
- Financial transaction processing — to verify MYR deposits, process withdrawals and maintain accurate transaction records.
- Account security — to detect unauthorised access, fraudulent attempts and suspicious activity in order to protect your account.
- Customer Support — so our mahjong support team can understand the context of your enquiry and provide accurate, timely assistance.
- Legal Compliance — to fulfil reporting and compliance obligations set by Malaysian authorities.
- Platform Improvements — analyses usage patterns to continuously improve platform functionality, interface and content.
- Service communications — to send important notifications related to your account, transactions, platform updates and promotional offers (where you have consented to receive such communications).
3. Cookies & Tracking Technologies
Mahjong uses cookies and similar tracking technologies to enhance platform functionality and improve your experience. Cookies are small text files stored in your browser when you access our platform.
Types of Cookies Used
- Session cookies — deleted automatically when you close your browser. Used to maintain your login state during an active session.
- Persistent Cookies — stored on your device for a set period. Helps the platform remember your preferences and settings for future visits.
- Functional cookies — to enable platform features such as language preferences, display settings and auto-login to function correctly.
- Analytics Cookies — to gather anonymised information about how users interact with the platform, helping us assess performance and improve the overall experience.
You can manage cookies through your browser settings. However, disabling all cookies may affect certain features of the mahjong platform, including your ability to log in.
4. Data Storage, Security & Third-Party Sharing
Storage & Security
Mahjong stores user data on servers protected with industry-standard SSL encryption. Access to personal data is restricted to staff who require it to carry out their duties, and all staff are bound by strict confidentiality obligations.
We retain your data for as long as your account remains active or as long as necessary to provide our services. Following account closure, data is kept for the minimum period required by Malaysian law before being securely deleted. Regular data backups are performed to ensure service continuity.
Third-Party Sharing
Mahjong does not sell, rent or share users' personal information with third parties for marketing purposes. However, there are limited situations where information may be shared:
- Payment service providers — required transaction details are shared with payment processors such as TNG, FPX and Duitnow to securely process deposits and withdrawals in MYR.
- Legal requirements — mahjong will disclose user information where required by Malaysian law, court order, or a valid request from a competent authority.
- Technology Providers — technical infrastructure providers involved in platform operations may have limited access to data necessary to perform their services, subject to strict confidentiality agreements.
5. User Rights, Policy Changes & Contact Us
Your Rights as a mahjong User
As a registered mahjong user, you have the following rights regarding your personal data:
- Right to Access — you have the right to request a copy of the personal information we hold about you. Requests can be submitted through the platform's support team.
- Right to Rectification — if your information is inaccurate or incomplete, you can update it via the account settings section or by contacting customer support.
- Right to Erasure — you may request deletion of your personal data by closing your account. This request is subject to minimum retention requirements set by law and any pending matters relating to your account.
- Right to Object — you may object to the processing of your data for specific purposes, including marketing communications, by updating your communication preferences in your account settings.
Changes to This Privacy Policy
Mahjong reserves the right to update this Privacy Policy at any time to reflect changes in data processing practices, legal requirements or platform operations. Users will be notified of any material amendments via in-platform notifications or email. The effective date of the updated policy will be clearly stated at the top of this document.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how mahjong handles your personal data, please contact our support team via the Live Chat function on the platform or by email at the address below. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.
Email: [email protected]
Response time: Within 2 business days for data privacy-related enquiries.
For more information on platform usage rules, please refer to the Terms & Conditions and the FAQ mahjong.
Your Data Is Safe With Us
Mahjong is committed to protecting the privacy of every Malaysian user. Register with confidence and enjoy a safe, transparent and responsible online entertainment experience.