Mahjong Responsible Gaming — Guide to Playing in a Healthy Way
Mahjong cares about the well-being of every user. This page provides guides, self-control tools, and important information to help keep your gaming experience enjoyable, safe, and in check.
Mahjong's Commitment to Responsible Gaming
Mahjong believes that online entertainment should be a source of joy, not stress or hardship. Our platform is designed not only to deliver an enjoyable experience, but also to protect the well-being of Malaysian users on every front — including financial, emotional, and time-related concerns.
We are committed to providing a safe, transparent, and responsible gaming environment. This means supporting our users in making informed decisions about how, when, and how much they spend on the platform. Responsible gaming is not just a rule — it is a core value we stand by.
Beyond the self-control tools we provide, mahjong also encourages users to stay informed, speak to someone they trust, and seek professional help if they feel their platform use is starting to affect their daily life.
Recognise the Signs of At-Risk Behaviour
It's important to be aware of signs that gaming may be becoming a problem. Recognising these signs early can help you take the right steps before things escalate into something more serious.
Check in with yourself if you are experiencing any of the following:
- Playing to escape from problems or negative feelings such as stress, boredom, or loneliness.
- Constantly thinking about gaming and planning your next session even while doing other things.
- Chasing losses — attempting to recover lost money by continuing to play.
- Lying to family members or friends about how much time or money you've spent on gaming.
- Borrowing money or selling belongings to fund your play.
- Neglecting work, family, or social responsibilities due to excessive time spent gaming.
- Feeling restless, on edge, or irritable when unable to play.
- Trying to stop playing but being unable to do so.
If you identify two or more of the signs above in yourself, we strongly encourage you to contact our support team or seek professional help.
Guide to Setting Time and Budget Limits
Before starting a session, decide on the amount in MYR (RM) you are comfortable spending. Treat this as the cost of entertainment — like buying a movie ticket or going out for dinner. Never use money set aside for essentials such as rent, bills, or groceries.
Set a time limit for each gaming session — for example, no more than 60 minutes per day. Use your phone's timer as a reminder. When time is up, end the session firmly without extending it, even if you're on a winning streak.
Use the transaction history feature on the mahjong platform to review how much you have deposited and spent. This transparency helps you make more conscious decisions about your platform usage over time.
Avoid using the platform when you are feeling stressed, tired, upset, or under the influence of alcohol. Decisions made in an emotionally unstable state often lead to regret and unnecessary losses.
Available Self-Control Tools
Mahjong provides several tools that users can actively use to manage their platform activity. These features are designed to help you stay in control and enjoy entertainment in a responsible way.
You can set daily, weekly, or monthly deposit limits in your account settings. These limits will prevent you from depositing more than the set amount within the chosen period. Limits can be reduced immediately, but increasing them requires a waiting period to ensure the decision is made with a clear head.
If you need a break from the platform, you can activate a short cooling-off period — for example, 24 hours, 48 hours, or 7 days. During this time, you will not be able to log in to your account. This is useful when you feel you need to step back before making your next gaming decision.
For those who feel they need to stop entirely for an extended period, mahjong offers a self-exclusion option. Contact our support team for assistance activating this feature. While a self-exclusion is active, your account will be blocked from all gaming activity.
Minor Protection
Mahjong has a strict policy on the protection of minors. This platform is intended for individuals aged 18 and above only. We conduct identity verification (KYC) to ensure all registered users meet this minimum age requirement.
We also encourage parents and guardians to take the following steps to protect their children from accessing online gaming content:
- Use parental control software on devices shared with children.
- Never share your mahjong account login credentials with anyone, including younger family members.
- Log out of your account when it is not in use, especially on devices that children can access.
- Talk to your children about the risks of online gaming and the importance of using the internet responsibly.
If you suspect that a minor has accessed your account, please contact the mahjong support team immediately so the appropriate action can be taken.
Life Balance & Getting Professional Help
Gaming should only make up a small part of a balanced life. mahjong encourages users to maintain a healthy balance between online entertainment and other aspects of life, such as family, work, friends, and physical health.
Keep in mind that:
- Gaming should never be treated as a primary source of income or a substitute for employment.
- Winnings are never guaranteed — all gaming activities carry the risk of financial loss.
- The enjoyment of gaming should never come at a cost that threatens your well-being or that of your loved ones.
If you or someone you know needs help with a gambling-related problem, we encourage you to reach out to a qualified mental health professional or counsellor. Talking to someone you trust is an important first step.
The mahjong support team is ready to help you understand the self-exclusion and control options available, or to receive any feedback regarding your gaming experience.
You can also read more about our platform policies in the FAQ or reach us via Live Chat for a more private and confidential conversation.